Our company is a key special-purpose automobile manufacturing enterprise with independent research and development capabilities. Through the unremitting efforts of all employees of the company over the years, a complete industrial chain of design, manufacturing, sales, quality inspection and after-sales service has been formed. After-sales service is an important pillar of our company before, during and after the sale. Especially in recent years, with the continuous improvement of the company's production capacity and the expansion of export trade, the after-sales service system has been comprehensively improved.
I. Service System
The service system is an important part of the quality management system.
The company's service is to strictly implement the company's process documents and quality manuals, combined with market and user requirements, to provide protection.
Professionalism creates value, integrity creates the future!
Fourth, service agencies
The after-sales service department under the leadership of the sales company is responsible for the company's after-sales service and management of the service work of various overseas agencies.
V. Service Principles
In the case of the user strictly following the instruction manual and normal operation, within one year from the date of purchase of the vehicle (subject to the vehicle's factory registration card), all quality problems such as damage to product parts due to design, manufacturing, and assembly reasons should be reported to Our company's after-sales service department submits written information. After confirmation, the after-sales service department will implement the Three Guarantees service.
The specific services are as follows:
1. The quality of the product during the warranty period is mainly repaired, and the repair fee is free (excluding wearing parts and electrical parts).
2. Lifetime warranty. For products that exceed the warranty period, only related costs will be charged for replacement parts.
3. Free operator training:
现场 Our factory arranges on-site guidance of senior engineers to learn theory and practical operations;
⑵Master the basic theory, performance and functions of special vehicles;
(3) Skilled operation according to the procedure;
⑷ Can perform normal daily maintenance and eliminate general technical faults.
Sixth, maintenance branch, location, service time, technical force, contact information
1. Chassis (driving part) professional maintenance: normal maintenance and maintenance can be carried out at the technical service stations designated by local chassis supply companies such as "Dongfeng FAW Technical Service Station" and "Liberation FAW Technical Service Station". For detailed address, please refer to the “Warranty Manual” provided with the vehicle.
2. Dedicated device part: Three Guarantees after-sales service period is one year. After accepting the user's request, the after-sales service department of our company will assign professional maintenance personnel to visit the service.
3. Service time: The maintenance personnel arrive at the designated location within 24 hours.
4. Technical strength: Professional technicians who reach the level of "Engineer" according to the requirements of the professional automotive modification industry.